Gaston Luga Limited lifetime warranty
All products sold on our official website www.gastonluga.com on or after January 1st 2022 are covered by a limited lifetime warranty. The warranty period begins on the date of purchase of brand new, unused products by the first end-user. Your product is protected against all manufacturing defects provided that the product is used for its intended purpose.
The lifetime period is based on the expected lifetime of the product but doesn’t exceed 20 years from the date of purchase.
Extended standard warranty
If you purchased a Gaston Luga product on gastonluga.com before January 1st, 2022, the warranty period is 12 months.
If you purchased a Gaston Luga product second-hand or received it as a gift, you will still need to provide proof of the original purchase on gastonluga.com, such as an order number.
What your warranty covers
The Gaston Luga limited lifetime warranty and standard warranty of 12 months cover defects and damage that were caused by a production error, even in cases where the defect appears at a later time. If the defect was not there when you received the product or within the first few days of using it, our Customer Service team may need to perform a closer assessment to determine if the defect was caused by a production error.
What your warranty doesn't cover
The Gaston Luga warranty does not cover any defects or damage that was inflicted by you or anyone who has used the product after delivery. Some examples of this are:
- Any damage caused by harsh use or neglect of the product, including exposure to extreme elements such as direct sunlight for extended periods of time.
- Using the product in any other way than its intended purpose.
- Cosmetic damage
- Damage caused by making alterations, including dyeing or replacing parts of the product.
- Theft/loss of the product (or parts of the product) after delivery.
If the product was damaged or lost while in transit (between the time you made the purchase and up until the product was delivered to you), please contact us as soon as possible and we will assist you further.
Please note that the warranty may not apply to products that have been sold second-hand in used condition (e.g. “as is”, “used” or “preconditioned”), even if the original purchase receipt is provided.
For how to make a warranty claim, click here.