You have the right to return any product you have purchased directly from www.gastonluga.com within 30 days of receiving the item. Return shipping costs are borne by the customer.
Please note that we do not offer direct exchanges. If you would like a different item, you may return your original purchase for a refund and place a new order for the desired product separately.
The product(s) must be unused – in its original packaging with labels – and in the same condition as when the product was received.
If you wish to change to a different backpack model or color, you will have to request a return for a full refund, and then you can simply make a new purchase for the bag that you want.
Gaston Luga AB (Gaston Luga) does not take responsibility for any items lost during the return shipping. However, we will accept and recognize any proof of posting or tracking information that you may be able to provide. If you are only partially returning your order, we will need to have the return confirmed by the warehouse before we proceed with an exchange/refund.
Contact us by clicking on the CHAT or SUPPORT button on our website, or email us at info@gastonluga.com.
For more information on the Gaston Luga limited warranty, please click here.