If your original Gaston Luga product has a defect that was likely caused by a production error, please contact us as soon as possible after the defect is detected.
The warranty claim process is the same regardless of whether it is the standard extended warranty of 12 months or the Gaston Luga limited lifetime warranty.
When contacting our Customer Service team to make the claim, please provide:
- Photos/videos that clearly demonstrate the defect
- A simple description of how the issue was detected and how the product has been used
- Proof of purchase, as in any details (order number, email address, recipient name, etc.) that are necessary to locate the original order.
If the warranty claim is approved, you will be offered full compensation in the form of either a new product of the same model or a similar model (in terms of price and/or features). The compensation is depending on services and products available in your market but will always reflect the value of the original purchase.
If the claim is not approved, as in the defect was not caused by a production error or the warranty period has expired, you may be offered to replace the product at an additional charge.
For more information on our warranty policy and what it does or does not cover, please click here.